Please let us know ASAP if your business has been asked to temporarily close or if you are aware of any job sites that are unable to receive deliveries. It is incumbent upon you to provide us with this information so that we can manage your shipments accordingly and protect product from being lost or damaged.
Contact your customer service representative to discuss the best way to address your needs.
If you need to redirect the shipment to an alternate location, please provide this in writing to ensure accuracy.
If you are holding a shipment for a future date, please specify the anticipated release date if you know it so that we can reschedule the order and plan accordingly. Without a reschedule date, current lead times on the date you authorize us to release the order from hold will apply.
You can also self-manage these changes from ASSA ABLOY Connect using the "Change Order" button
or the new "Request to Hold" button
within the Open Orders section. Weencourage you to take advantage of these easy to use options. As with all order change requests, this will route directly to your Customer Service representative for processing. You can check the status of your requests in the "Expedite Request Status" area of the Order Management drop down menu. If you need help with this, please contact your customer service representative.
We appreciate the trust that you put in us and assure you that we will continue to be flexible and responsive to your needs during these difficult times.
